FREQUENTLY ASKED QUESTIONS
Get Informed
How do I fix my butter if it has melted?
If your product has arrived melted, place it in the refrigerator until you see it solidify. This can take up to 30 minutes.
Shipping Policy?
Please allow 5 – 7 business days to process and ship your order.
Keep in mind USPS does not deliver on Sundays.
Orders are not guaranteed to ship the same day they are received.
*Subtotal must be $35+ to be eligible for free shipping*
Lost or damaged items?
Damage or loss incurred during shipment is the delivery company's responsibility. Claims will be filed with the delivering carrier upon notification from customer. Please ensure to include all pertinent information along with pictures in order for us to submit the proper insurance claim. Once this claim has been filed, then we'll ship a replacement order.
We are not responsible for lost or stolen packages. If the USPS or tracking indicates the package was delivered, we can only reship an order once we've received written verification from customer that the order has been lost or stolen. Please also contact your mail carrier to ensure it wasn't delivered to the incorrect address.
Please email enjoieco@gmail.com if you package has been lost, stolen or damaged.
What is your return/refund policy?
We do not provide exchanges or returns due to the hand-crafted nature of our products; All Sales Are Final!
Please contact customer care at enjoieco@gmail.com if you have further questions.
Refunds will be provided on a case-by-case basis. We cannot accept refund requests made after 60 days.
Questions? Contact us today, our team is always ready to help.